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Working with Ralph DiDomenico in the order process was was a great experience. It took us 4 hours to complete the job. We had thought that a pull down set of stairs would have be suffice, but I was really the only one that would go up and down them, except for the kids.. lol. This field is for validation purposes and should be left unchanged. Google Rating. Salter Spiral stair customer service did not even want to help with the installation and answering questions. Worst still, the managers of this company despise their customers. Salter Spiral Stair. When we received an email, that the stairs had been shipped, it stated the delivery time as 5-7 business days. We wanted to give it time. Amazing Engineering and Precision. Salter Spiral Stair, Collegeville, Pennsylvania. Metal Spiral Staircases from The Iron Shop can be as simple or as elegant as you like. Salter Spiral Stair custom made an elegant powder-coated aluminum spiral staircase for our new deck at our west coast home. The stair treads are manufactured of multi-layered plywood with a birch wood veneer. Salter Spiral Stair is without a doubt the WORST place I have ever worked. 5.0 out of 5 stars 1 rating. Ironically, it was on the first tread. We cut a 5'x5' hole in the dining room ceiling and when the staircase arrived, it was very easy to install. Specialties: Salter Spiral Stair is a leading manufacturer of spiral stairs. It is easier with 3 people. Compare pay for popular roles and read about the team’s work-life balance. The powder coat finish started coming off of the stair treads. Maximize all your home's available square footage by finishing your garage. Must have experience with tools prior installation. Explore the company profile and learn everything from culture to benefits. He was always very friendly/pleasant & helpful.Meanwhile, years passed & in 2020, I decided that since we were stuck at home anyway I would install the Stairs to replace some older stairs but this time it would require a Variance. Sales are up! We don't know when or if this item will be back in stock. I have given them a thumbs down for responsiveness and punctuality because i have emailed my sales rep without response, and i have left two messages today asking for a return call to order the cover, and still no response. notice, but based on working with Ralph we trust we will have an excellent outcome. Additional Platform Rail for Salter Spiral Stair Kit - Primed Steel (for 42" Diameter) Brand: Salter. Our representative was always punctual getting back to us when we had any questions. The parts were all there and clearly marked. 2 people answered. Salter Industries offers many styles of spiral stairs and spiral staircases made from wood, steel, metal and aluminum. Jun 14, 2011 - Explore Salter Spiral Stair's 8 photos on Flickr! 7.9K likes. Not a big problem as customer service is sending an additional ballister to finish off the bottom main. Because of Covid, permitting was a real hassle not because of the stairs but because everything was closed, people were working from home and the County Reviewer was difficult to access & communicate with, creating a lot more work & help from Scott, which he never, ever seemed bothered by.Salter Stairs has a solid, strong product and excellent customer support. Easy to install stairs. Econo Stair worked great for our needs, and was actually kind of fun to install. Menu & Reservations Make Reservations . He was calling me constantly before i paid the price for the stairs, now i can't seem to get in touch with him, so service after the sale is lacking. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Spiral stairs are available in several different diameters (widths) depending on how much space you have available where your staircase is going to be installed. So that you are considering a spiral stair for your project. The last stairway had problems within a few months of installation. For added support, our team is here to help. Get quick and accurate pricing. The level of custom spiral stairs options offered in our lines makes it easy for you to create a stair with the right finish, right material, and right look. Spiral staircase kits can be built in under a day by two average homeowners and require no special tools. I initially thought it was perhaps me, but over time I've come to realize the people running this company are incompetent nitwits who enjoy perpetuating a back-biting, childish environment. Absolutely worth the extra money for custom cut stairs for the visual appeal alone, but we actually saved significant time on the install as well so the whole package ended up costing less than the budget one. The parts were all there and clearly marked. See more ideas about spiral stairs, stairs, spiral staircase. Over all experience: we could not have made a happier decision and the company, especially working with Claudia, she was nice to work with when ordering. I received my stairs on time, and with delight, they were above and beyond my expectation and build with heavy steel and the construction was superb.I highly recommend this company for all your stair needs. Outdoor installation of an aluminum 5 foot diameter spiral stair with composite treads that meets building codes. We will live with/accept it, because, by not doing so, the stairs can not be assembled until it is replaced. We use the spiral staircase daily and we get a lot of positive responses from everyone that comes into the home. Make sure this fits by entering your model number. Compare pay for popular roles and read about the team’s work-life balance. The other issue is that for the cost of these stairs they should include a base-plate cover - this is additional. The original delivery date was not recognized/upheld. Salter is proud to use premium American materials and regulations. Salter Spiral Stair designs and manufactures spiral staircases for every project. You’ll get quick and accurate pricing plus our expert designers can design the perfect stair solution based on your requirements and budget. Would highly recommend them to others. Jun 14, 2011 - Hi. order was filled promptly and support was provided by the customer service dept, Great tech support for installation, affordable product. Our business is to design and manufacture the perfect spiral stair for your home or project. After several calls, following emails, that stated the stairs were shipped, when we were told they would not ship until the new agreed upon date; the stairs were recalled, and finally shipped, at a time, that we were able to be at the shipping address to receive the delivery. It must be a split cover to apply later. Salter Spiral Stair, Collegeville, Pennsylvania. Find out what works well at Salter Spiral Stair from the people who know best. You can be confident in your purchase for years to come with our lifetime warranty on metal fabrication and 5-year warranty on all other materials. FIREThe only bad thing I could say about this place is that the whole grain mustard they have there is by far the worst I've had in my whole life.Other than that, this place deserves some trophies for being a great place to bring a friend or a tinder date that you don't want to take too seriously. 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